TicketsatWork Reviews

If I could leave them zero stars I would. I booked tickets to a hotel through this site from May 29,2021 to May 31,2021. I packed my family up and we drove 6 1/2 - 7 hours to Ft. Lauderdale for a mini vacation. We got to the hotel room to find out that our room was never booked. I sat on the phone for 6 to 7 hours on hold, and talking to about 4 different people while riding around trying to find somewhere else to stay with my kids in the car. We kept being told to wait 1 to 3 hours to receive a phone call back, that turned into 6 hours. By this time we had finally found a place to stay, and had to pay more money out of the pocket. Finally, after calling them back sitting in hold for 30min to an hour waiting for the cust serv rep to read the notes left on my account each time I had to call we received notice that they found a room for us. It was too late, we had found a room for ourselves by then. I asked for a refund of my 291.45 and have yet to receive my money back. Two days later we got an email stating that the room was over booked... we were already back at home by then. You can't get a hold of anyone that knows what they are supposed to do, and I want my money back. It took TAW 2 seconds to take that 291.45 off of my card, and it is taking them a century to give me my money back. I will be reporting this company to the Better Business Bureau. This type of operation is unacceptable, and it is a BIG inconvenience, especially when your children are in the car. That was a whole day waisted.

I just wanted the discounted Sams Club Membership. I did not care about the weird free chicken. Went to Sam's Club because registration was not working online and was turned away. Sam's club thought it was a scam! Tickets at Work want me to resell it to someone else. So Yes it's a scam!

On April 28I booked and paid for 2 rooms for the Hardrock Hotel in Fort Lauderdale fl. I called the hotel just to be told they only have 1 room reserved for me. The entire hotel is sold out due to them hosting a fight this day. Mind you I prepaid for both rooms. I have been told for 3 days it would be fixed someone would email me someone would call me this never happened. We purchased expensive tickets to an event at the hotel due to this is where we would be staying and dont even have a room for my family to sleep. 5 people in a 1 bedroom king suite is not going to work. So unethical and unprofessional. My trip is ruined.

I purchased vouchers for an excursion for my trip. Prior to purchasing, there was no information on how to make a reservation after purchase of the voucher through Ticketsatwork. It was after purchasing that I received the confirmation email notifying me I HAD to call in to the vendor to make a reservation. By then the vendor's office was closed for the day. By the next morning, all the reservation for the week I was visiting were all sold out. I reached out to Ticketsatwork to see if anything can be done (refund, credits, etc) and their customer service opened a file. I got a response from Ticketsatwork that the vendor rejected the refund. Then I called the vendor directly and the vendor claims the refund is at Ticketsatwork's discretion. When another file was opened after I contacted another representative, the response they gave me was that the purchase was a final sale. Long story short, there was no clear redemption information on TicketsAtWork prior to purchase and Ticketsatwork changed the reason for denying a refund of any kind - deceptive if you ask me. Now I have 2 vouchers for a place I do not plan to revisit in the next few years. It's not worth the trouble.

If I could give this site a 0, I would with no hesitation. I purchased a room at Disney through this fraudulent site and after traveling there, I find out there is no reservation! How embarrassing! I had to get the hotel manager involved to do further research, only to find out that my "reservation" did not exist. They were able to clear nearly $400 from my account, yet, when I arrived, I had no room. I showed confirmation emails as well as my bank draft.The front desk associate at the hotel was kind enough to accommodate us but he did inform me that this is a common scam that people fall victim to. He told me that numerous people have booked through Ticketsatwork, only to have no reservation when they arrive. This is truly bad business, thankfully, I was assisted and it did not ruin our trip. I will be reporting them to BBB... it's not like anymore piss poor reviews will hurt them. Bottom of the barrow.

We booked a hotel with TicketsatWork for medical reasons, a week prior to the stay we looked at the Hotel website and found out that it was closed. We immediately followed up with them regarding a refund or a booking for a hotel in the same area, no response. Called the hotel directly and they had been closed for over 2 weeks prior to my call in which NO ONE notified us. Again it is going on 3 weeks and still no refund back from them. Will never do business with them again!

Has anyone used Recreation Connection / TicketsatWork?

If you haven't, DONT!

I purchased tickets for JoJo Siwa in February last year (before corona) and kylie even paid for her own ticket ( at 5!) then corona happened, concert got rescheduled to July, 2021. Awesome! We will attend!

Now, yesterday, the JoJo concert was rescheduled AGAIN, to February of 2022! We cannot make this event any longer and have been told that we cannot get a refund, unless the event is cancelled.

I understand that is your normal policy. But these are NOT normal circumstances! You have to adjust your customer service to fit the circumstances we are in as a NATION! I am beyond appalled by this as now I will be out almost $300 for tickets that again, my 5 year old used ALL of her birthday money to purchase!

Your company needs to be better!

Sincerely,
One upset family and one broken hearted little girl

Worse place to get tickets from. Concert has been rescheduled two times and they refuse to refund us.

In the middle of a pandemic they refuse to offer refunds for purchases or exchanges this includes the fact that nothing has been issued and is still in process. I really do not know how is bad customer service a draw for a discount but these guys take the cake. TicketsAtWork.com Order #21293078 event is in 2022 FFS.

I wanted to treat my family and since I am a teacher I wanted to utilize tickets artwork discounts and promotions. I purchased my tickets and then the page showed an error code and I hit the back button and it charged my account twice. They are refusing to work with us and want us to take their credit voucher. They stole from me and I am going to keep calling until I get my refund. What a scam of a company.

This is another one of those reviews that I would rather give 0 stars but you have to give 1 star to make the review. I purchased tickets to a Blake Shelton concert in Jan 2020 that was scheduled for Mar2020. It never happened because of the Covid situation. I call them every few months to see if they will refund my money ($900) but they refuse. The last time I called they told me that the event had been rescheduled for 3/14/2021 which was a lie. When I told them I couldn't make the 3/14 date they suggested I sell the tickets. While I was on the phone with them I checked the Ticketmaster website and it showed TBA. So I asked them how I could sell tickets to a nonevent. They weren't even embarrassed that they lied to me.

We have almost $2000 dollars in tickets we purchased for a theme park prior to Covid and can not get our money back. We were forced to cancel the trip due to the pandemic and our hotel gave us an instant refund but TAW refuses. I have even asked that I be able to purchase through one of their partnering company's that they advertise with and I was denied. Two thousand dollars to us is a lot of money especially during a pandemic. They have our money and we have nothing. I have called twice and so has my husband and they refuse to reimburse us. Buyer beware!